Refund policy

Effective Date: October 7, 2026

At ZUACS, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product in accordance with the policy below.

1. Return Period

You may request a return within 30 calendar days from the date your order is delivered.

To start a return, please contact us at support@zuacs.shop and provide:

  • Your order number
  • The name of the product
  • The reason for the return
  • Photos or videos, if applicable

Please do not send a product back before receiving return instructions from ZUACS.

2. Return Conditions

To be eligible for a return, the product must generally meet the following conditions:

  • The return request is submitted within 30 calendar days of delivery.
  • The product is in its original condition.
  • The product is clean and free from damage caused by misuse, abuse, or improper handling.
  • The product includes all original parts, accessories, hardware, and applicable packaging materials.
  • The product has not been modified or intentionally damaged.
  • The product can be safely repackaged for return shipment.

For furniture and seating products that require assembly, customers should disassemble the product and use the original packaging whenever reasonably possible.

Due to the size and weight of some ZUACS products, we may provide specific return instructions depending on the product and shipping requirements.

3. Returns Due to Change of Mind

If you decide that you no longer want the product, ordered the wrong product, selected the wrong size, or otherwise change your mind, you may request a return within the 30-day return period, provided that the product meets our return conditions.

For these types of returns:

  • The customer is responsible for the return shipping cost.
  • Original shipping charges are generally non-refundable.
  • Any applicable return shipping or handling costs may be deducted from the refund.

Because some ZUACS products are large or heavy, return shipping costs may be significant.

We recommend contacting us before arranging return transportation so that we can provide the appropriate return instructions.

4. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, incomplete, or different from the product you ordered, please contact us at support@zuacs.shop as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the product and the problem
  • Photos of the shipping package, if the product was damaged during delivery

We will review the information and determine the appropriate solution.

Depending on the circumstances, we may offer:

  • Replacement parts
  • A replacement product
  • A repair solution
  • A return and refund
  • Another appropriate resolution

For confirmed product defects, shipping damage, or incorrect products caused by ZUACS, ZUACS will generally cover the applicable return shipping costs.

5. Missing Parts or Accessories

If parts, hardware, or accessories are missing from your order, please contact us at support@zuacs.shop.

In many cases, we may be able to send the missing parts or hardware without requiring the entire product to be returned.

Please provide photos or other information that may help us identify the missing item.

6. Non-Returnable Situations

A return may not be accepted if:

  • The return request is submitted more than 30 calendar days after delivery.
  • The product has been significantly used, damaged, stained, or altered by the customer.
  • The product has been damaged due to misuse, abuse, improper assembly, improper maintenance, or accident.
  • Parts, accessories, hardware, or other components are missing.
  • The product has been intentionally damaged or modified.
  • The product cannot be safely returned due to customer-caused damage.
  • The product was purchased from another seller or marketplace and is not an order placed directly through ZUACS.

7. Return Inspection

After the returned product is received, ZUACS may inspect the product to determine whether it meets the applicable return conditions.

If the returned product does not meet the return requirements, the return may be rejected or the refund amount may be adjusted based on the condition of the product.

We will notify you if there is an issue with your return.

8. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your payment provider or financial institution.

For eligible returns due to a change of mind or other customer-related reasons, original shipping charges are generally non-refundable, and applicable return shipping costs may be deducted from the refund.

For confirmed defective, damaged, or incorrect products caused by ZUACS, applicable shipping costs will generally be handled by ZUACS.

9. Refused or Undeliverable Packages

If a package is refused by the customer or returned to ZUACS because of an incorrect or incomplete shipping address provided by the customer, the customer may be responsible for applicable shipping and return shipping costs.

Any refund will be processed after the returned package is received and reviewed.

10. Exchanges

We do not currently guarantee direct product exchanges.

If you would like a different product, size, or model, you may contact us at support@zuacs.shop. Depending on the circumstances, we may recommend returning the original product and placing a new order.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

ZUACS
Email: support@zuacs.shop

Business Hours:
Monday–Friday
10:00 AM–6:00 PM Pacific Time

Company Information:
Anji Zhongyu Technology Co., Ltd.
Room 408, 4th Floor, No. 977 Yunhong West Road
Hengshanwu Village, Lingfeng Subdistrict
Huzhou, Zhejiang 313300
China